Can I use all of the tests with my credits?

Yes. All the tests may be used at any time. Also, reprinting a report does not deduct credits.

Other than the initial cost of a package, are there any hidden costs or charges?

No. You only pay for the initial package. Support, updates and general help is free.

How do I get my credits and do I have to call or fax you to run a report?

When you purchase a package, you use our "Load System Credits Program" to give us your serial number. We then issue a code over the phone so your credits are loaded right then and there. You run reports from your computer when you need to and get the results on your printer in minutes. There is no manual scoring, faxing or phoning.

I don't wish to tie up a computer for testing. Can you run the reports for me? Yes, we have a full service center and can run the reports for you and fax or E-mail them back to you.

How can just 60 words produce an accurate profile?

The 60 words are related to different character and talent traits. The program does over 12,500 calculations to produce the final report. Each word is compared to another and any inconsistencies are noted and the answers changed to reflect the true personality. The report does not mimic what the applicant says but produces an overall true picture of this applicant's personality and 16 character and talent traits. The report also has the negatives along with the positives because it's the negatives that will be the problems. The testing and research for the Personality Profile took 3 years to complete and to ensure it works and is very accurate.

What are the most important parts of the Personality Profile report?

The confidence level is first. This tells us if the applicant is having any personal or business related problems and how these problems are affecting them. A score below 10 (15 is the highest) tells us the applicants problem is starting to affect them. A score below 7 tells us the problem is major and may affect their work and their personality and character traits. When the score is below 7, we suggest not using the report at this time, as we are not seeing the true person, only a reflection of the way they are acting now.

The consistency level is the next score to look at. This score of 1 to 20 shows how consistent the applicant was in answering the profile. The lower the score, the more inconsistent the applicant was. For men, the average scores are between 15-17. Women seem to score higher in the 17-20 ranges and seem to be more open. A score of below 14 indicates the applicant tried to sway the report, does not know themselves very well or may have an E-type personality, which by nature is inconsistent. All parts of the report are important because it will give you a complete picture of the person sitting in front of you. When you utilize the Benchmark Program, you will know exactly whom you need and where the applicant stands compared to your best people.

Can the Benchmark Program be that important?

YES! The reason your best people (top performers) are your best people, is because they have the right personality and character traits to do the job and work for you under your management style and working conditions. The best customer service employee working for the telephone company may not be the best candidate for your customer support because of the difference in management styles, working conditions and company philosophy. If these styles don't match, the employee will not work out no matter how much you train or try to motivate them. Some testing programs use "National" statistics. In our opinion, this helps no one and gives a false sense of security. The Plus-32 uses a known fact "who works best for you". We believe this makes a lot more sense. Each department and location will have a different benchmark.

The sales test stated I was a level 4 out of 5 and I have been selling my whole life. I think I should have made a level 5. What went wrong?

Nothing went wrong. A level 5 salesperson is one who has had many years of different types of sales and sales training and has either managed or owned their own company. They not only know how to sell but why, when and when not to. Most very good salespeople are a level 4, need little training if any and can sell snowballs in Alaska. The key is in the level of sales as well as the different categories of skill knowle dge (doing it, experience in selling) and knowledge scores (actually knowing how to sell).

Do I need level 4 or 5 salespeople?

If you test your best salespeople and they are a level 4 or 5, then yes. Most retail companies have level 3 as their best because it's inside sales with limited pay. To attract a level 4 or 5, you would have to have a very good pay plan with benefits and the freedom to allow the salespeople to do their jobs. Most outside sales companies have a level 4 as their best. If you test your best and have a good pay scale, benefit package and freedom to make deals and they come up a level 3, you may wish to do some training in the 11 areas of sales that the report goes over.